Thorsten Hofmann on the Role Emotions Play in Negotiations

Thorsten Hofmann, Managing Director of ECCO Berlin | Advice Partners and head of the Institute for Crisis, Change and Conflict Communication C4, points out in his latest blog entry how tactical empathy and a sustainable relationship with the counterpart are far more important in negotiations than arguments. Read the full article “Tactical empathy in negotiations” on his negotiation-blog.eu.

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